FAQ
How long should I expect my shoes to last?
As a general rule, most running shoes will provide cushioning up to 500 miles, though many runners report a breakdown in cushioning after as few as 350 miles. If you run around 15 miles a week, you’ll cross that threshold before six months. Feel free to sign up for our Reminder Program and we’ll happily email you when your shoes need replacing! 6 Month Reminder
Which brand/shoe is best for plantar fasciitis?
No shoe is a magic bullet for plantar fasciitis however having footwear with good cushioning in addition to a footbed or orthotic with a firm arch will help alleviate pain associated with Plantar Fasciitis.
Do I need to make an appointment to come see you?
No! We all specialize in the same fitting process and see dozens of people a day with similar concerns and injuries. Stop in at a time that is convenient to you!
How long should I expect it to take to buy a new pair of shoes?
Everyone has a unique set of concerns when it comes to their feet but on average it should take about 25-30 minutes to fit you for a pair of shoes. Sometimes more, sometimes less
Do you do shoe repair?
No. We can stretch shoes in many different ways, but we do not have cobbler services.
What is your return policy?
We offer a window of 30 days to return a pair of shoes if they do not work for you. The shoes must be in re-sellable condition (i.e. no dirt, odor, pet hair on them), with the original box and your receipt. You will receive store credit or can exchange the shoes for another pair or size
Do you offer a warranty on your shoes?
We stand behind the same warranty policies that our vendors provide on their footwear, most of which are 60-90 days from the date of purchase.
Do you ever have sales on your shoes?
We have a sale rack of shoes which are marked down, however our prices in store and online are protected by our vendors. We do not price our shoes higher than our vendors and you will not be “paying more for the service”. Occasionally we have event days for specific brands in which case we may have specials and giveaways. That being said, we also offer an internet price match guarantee. Feel free to call or ask in person as to the guidelines to matching a discount
I’m not a runner; can I still buy my shoes with you?
YES! Please and thank you! We service the majority of the Monadnock Region along with parts of Vermont and Massachusetts and many of our customers are not runners! We specialize in walking shoes, shoes for work, shoes for standing, orthopedic shoes, and simply comfortable shoes that you would want to wear each and every day.
What brands do you carry?
We sell some of the most popular shoe brands like Hoka, On, Nike, Saucony, Brooks, New Balance, Altra, Topo, Salomon, Asics, The North Face, Vionic & Dansko. We also carry apparel and accessory lines like Patagonia and The North Face. Need fuel? We have that as well (Gu, Nuun & Untapped)